Privacy Policy
At Carrol Boyes, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.
1. Information We Collect
When you visit our website, place an order, or interact with our services, we may collect personal information such as your name, email address, phone number, billing address, shipping address, payment details, and order history. We may also collect technical information, including your IP address, browser type, device information, and website activity through cookies and similar technologies.
2. How We Use Your Information
We use your personal information to process and fulfil orders, arrange deliveries, process payments, provide customer support, communicate order updates, improve our website, and send promotional communications where permitted by law.
3. Payment Security
All online payments are processed through secure payment gateways. Carrol Boyes does not store complete credit or debit card details on its servers. Payment information is handled in accordance with the security practices and privacy policies of the relevant payment providers.
4. Sharing Your Information
We do not sell or rent your personal information. However, we may share necessary information with trusted third parties, including payment processors, courier companies, website hosting providers, and service providers, strictly where required to operate our business and fulfil our services. We may also disclose information when required by law.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and support relevant advertising. You can manage or disable cookies through your browser settings, although some website features may not function properly as a result.
6. Data Protection and Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. While we strive to maintain secure systems, no method of electronic storage or internet transmission is completely secure.
7. Your Privacy Rights
In accordance with the Protection of Personal Information Act (POPIA) and other applicable laws, you may have the right to request access to your personal information, correct inaccurate details, request deletion where legally permitted, object to certain processing activities, and withdraw consent where processing is based on consent.
8. Marketing Communications
With your permission, we may send promotional emails, special offers, new product announcements, and updates. You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or contacting our support team. Transactional messages relating to your purchases may still be sent when necessary.
9. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
10. Third-Party Websites
Our website may contain links to third-party websites or services. Carrol Boyes is not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before sharing personal information.
11. Children's Privacy
Our website and services are not intended to knowingly collect personal information from children without appropriate consent where required by law. If we become aware that personal information has been collected unlawfully from a child, we will take reasonable steps to address the matter.
12. Changes to This Privacy Policy
Carrol Boyes reserves the right to update this Privacy Policy from time to time to reflect changes in our business practices, technology, or applicable legislation. Any updates will be published on this page, with the revised effective date where appropriate.
13. Contact Us
If you have any questions, concerns, or requests relating to your personal information or this Privacy Policy, please contact our customer support team through the contact details provided on our website.
By using our website, you acknowledge that you have read and understood this Privacy Policy.