At Carrol Boyes, customer satisfaction is our priority. We are committed to ensuring that every purchase meets your expectations.

Returns

If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order, provided the item is unused, undamaged, and in its original packaging.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer support team as soon as possible. We will assess the issue and assist with an appropriate resolution.

Non-Returnable Items

Items that have been used, damaged due to misuse, or returned without their original packaging may not qualify for a return, subject to applicable consumer protection laws.

Return Shipping

Customers may be responsible for return shipping costs for change-of-mind returns. If an item is defective, damaged, or incorrectly supplied, we will handle the return in accordance with applicable consumer protection laws.

Cancellations

Orders may be cancelled before dispatch. Once an order has been shipped, it will be subject to our returns policy and applicable consumer rights.

Contact Us

For assistance with returns, refunds, or exchanges, please contact our customer support team. We are here to help make your shopping experience as smooth as possible.

Carrol Boyes reserves the right to assess returns in accordance with South African consumer protection laws, including the Consumer Protection Act.